Creator support
WE REPLY
WITHIN A DAY.
One address for everything: video renders, coin balances, package top-ups, and account privacy requests.
[email protected]Replies within 24 to 48 business hours.
Common requests
- Starter 20-coin balance
- 20 free coins (17.39s = 1 full 10-15s video) are credited automatically when you set your password for the first time at app.strs.app.
- Coin packages & per-second rate
- Renders cost 1.15 coins/sec. Full breakdown of Starter ($9.90 · 50 coins), Regular ($24.90 · 139 coins), and Max ($49.90 · 333 coins) is on the pricing page.
- Delete uploaded selfies
- Delete source photos directly from your studio account or write to us with the subject "Privacy Erasure" for full removal.
- Refunds & render issues
- Eligibility and timelines are described in the Refund Policy.