Refund Policy

This Refund Policy applies to payments made for coin packages and studio access on Strs via https://strs.app.

If you experience a technical issue with your coin balance, video render, or billing, contact us at [email protected] and our support team will review your case.

1. Refund Eligibility & Access Issues

You are eligible for a refund if you completed a valid payment for a coin package (Starter $9.90, Regular $24.90, or Max $49.90) or studio access, but the purchased coins were not credited to your account or your video render failed to deliver due to a verified system error (an “Access Issue”).

After you report an Access Issue, we will take all reasonable technical steps to resolve it or restore the deducted coins within 14 (fourteen) business days. If the issue cannot be resolved within that period, we will issue a full refund to your original payment method.

2. Non-Refundable Cases

Completed purchases are non-refundable in the following situations:

• Coins from your package have already been spent to render and export Full HD videos (at the standard rate of 1.15 coins per second).
• You were unable to use the Product for reasons outside our control (such as personal internet connection errors, unsupported browsers, or uploading photos that do not contain a visible face).
• Promotional starter coins (the 20-coin test balance credited upon first password setup) carry no cash value and are non-refundable.

3. Account Management & Cancellations

You may manage your account or cancel any active billing arrangement at any time in your account settings at app.strs.app or by emailing [email protected].

4. Service Discontinuation

If we permanently discontinue the Product for reasons unrelated to a user breach, you will receive a proportional refund for any unused paid coin balance remaining in your account.